Real Time Analytics

Real time Analytics

Real Time Analytics

We provide customers with effective and efficient design to implement their contact center real time reporting needs. Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.

You can:

Create dashboards or wallboards to monitor agents, agent groups, queues, and more.

Customize report widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.

Use standard widget templates, included in Genesys Pulse, and define your own report templates to quickly create report widgets for your dashboard.